Terms & Conditions
DELIVERY RATES
IRE next working day delivery €5.00
NI next working day delivery €5.00
UK (3-8 working days) €5
EUR (3-8working days) €12.50
US (4-10 working days) €6
Rest of world €15.00*
Deliveries:
*Please note: Due to Covid 19, delivery to a small number of countries is not possible. Please get in touch with us for more information.
Delivery is free once your order total exceeds €60.
To ensure speedy delivery, please ensure that you provide a complete and accurate address and contact number. Incomplete or incorrect addresses and contact numbers will delay the delivery of your order. Once your order has been dispatched, we cannot amend the delivery address. Please contact us as soon as possible if you wish to change the delivery address.
All orders are shipped from Ireland and our return address is based in Ireland.
Please note, we are operating as normal in regards to UK shipment. However due to the new UK Import and Customs Duties, some orders may be due UK VAT & duties before home delivery. This is out of our control.
Discounts
All discount codes unless otherwise stated do not apply to sale items.
Tracking Your Order:
Deliveries are made through our partner An Post . All items are shipped within 48h delivery from our warehouse. Our delivery days are Monday – Friday only and exclude public and bank holidays. Please note that any orders placed after 12pm on Friday will be collected from our warehouse on Monday.
Please contact info@safura.ie to request your tracking number .
Returns:
If you have any issues with your pieces or find the size just isn’t quite right, please message us on Facebook, Instagram or contact us via info@safura.ie with your order number and issue.
Returns are accepted by Safura.
We accept returns up to 14 days after delivery as long as the goods are un-used with the tags attached & in a re-sellable condition.
It is your responsibility to ensure that the return item(s) arrive back to us. We advise you to use a reputable delivery service and obtain a tracking number.
We do not provide refunds on sale or promotional products. An exchange or credit voucher can be issued if you are unhappy with your purchase.
The cost of returning the item(s) back to us is your responsibility as we do not provide free delivery on returns.
Any costs incurred with shipping the return item(s) back to us will not be reimbursed.
The original invoice should be included with the return item(s). This will speed up the return process as we can then trace your order. Please indicate on the invoice the reason for the return.
Please contact us in advance if you wish to exchange your item(s) for an alternative size. We will then reserve said item for you if it’s available.
We do not provide refunds or exchanges on earrings due to hygiene reasons.
We accept credit/debit cards and PayPal as a method of payment. Please allow up to 2 weeks for your refund to be processed and refunded to your card.
We will email you to let you know your return item(s) have arrived back with us and we will send you a confirmation email once the refund has been processed. Please note, if you do not hear from us within 2 weeks of sending the return back to us, please get in touch and we will follow up.
A returned item(s) must be in the same condition as when you received it. It must be unwashed, unused/unworn, have no make-up, tan or marks on it and have the labels attached. Garment inspection is conducted on all refunds and exchanges.
If they do not meet the standards of our returns policy, they will not be accepted for a refund and re-delivery of the item(s) will be at the customer’s expense.
You will not be refunded the original shipping costs.
Returns should be sent to:
SAFURA
15,17 RAFTER STREET
ENNISCORTHY
CO.WEXFORD
Y21 E6R9
If you need to cancel your order, please email info@safura.ie within 12 hours after placing your order as orders cannot be cancelled after dispatch.