Delivery & Returns Information

DELIVERY RATES

IRE next working day delivery €5.00
NI next working day delivery €5.00

UK (2-3 working days) €5

Eur (2-5 working days) €12.50

US (4-10 working days) €6

Rest of world €15.00

Deliveries:


We hope you will love your new pieces as much as we do. We ship our products to the Republic of Ireland as well as the U.K. The delivery cost for both Ireland and U.K. is €5.00.

Delivery is free once your order total exceeds €60.

To ensure speedy delivery, please ensure that you provide a complete and accurate address and contact number. Incomplete or incorrect addresses and contact numbers will delay the delivery of your order. Once your order has been dispatched, we cannot amend the delivery address. Please contact us as soon as possible if you wish to change the delivery address.

All orders are shipped from Ireland and our return address is based in Ireland. You can find that here.

Please note, we are operating as normal in regards to UK shipment. However due to the new UK Import and Customs Duties, some orders may be due UK VAT & duties before home delivery. This is out of our control.


Tracking Your Order:


Deliveries are made through our partner Fastway Couriers. All items are shipped within 48h delivery from our warehouse. Our delivery days are Monday – Friday only and exclude public and bank holidays. Please note that any orders placed after 12pm on Friday will be collected from our warehouse on Monday.

Please contact info@safura.ie to request your tracking number and you can track your order online using the following link:

https://www.fastway.ie/courier-services/track-your-parcel

If you would like to find your local Fastway depot, please use the following link https://www.fastway.ie/contact-us and have your tracking number ready.


Click & Collect:


We offer a click and collect service from our store, Safura, in Arklow, Co Wicklow. To avail of this service, simply select Pickup from Store when checking out. Once your order has been placed, we will send you an email confirmation to let you know when it is ready for collection.

Please note: Items ordered with in-store pickup have no shipping fee. Please do not select this option if you require shipping, as the shipping amount will need to be paid if a change is requested.

Please call Safura Arklow on 0402 23462 for store opening times or check out our contact page

Returns:

If you have any issues with your pieces or find the size just isn’t quite right, please message us on Facebook, Instagram or contact us via info@safura.ie with your order number and issue.

  1. Returns are accepted by Safura.
  2. We accept returns up to 28 days after delivery as long as the goods are un-used with the tags attached & in a re-sellable condition.
  3. It is your responsibility to ensure that the return item(s) arrive back to us. We advise you to use a reputable delivery service and obtain a tracking number.
  4. The cost of returning the item(s) back to us is your responsibility as we do not provide free delivery on returns. Any costs incurred with shipping the return item(s) back to us will not be reimbursed.
  5. The original invoice should be included with the return item(s). This will speed up the return process as we can then trace your order. Please indicate on the invoice the reason for the return.
  6. Please contact us in advance if you wish to exchange your item(s) for an alternative size. We will then reserve said item for you if it’s available.
  7. We do not provide refunds or exchanges on earrings due to hygiene reasons.
  8. We accept credit/debit cards and PayPal as a method of payment. Please allow up to 2 weeks for your refund to be processed and refunded to your card. We will email you to let you know your return item(s) have arrived back with us and we will send you a confirmation email once the refund has been processed. Please note, if you do not hear from us within 2 weeks of sending the return back to us, please get in touch and we will follow up.
  9. A returned item(s) must be in the same condition as when you received it. It must be unwashed, unused/unworn, have no make-up, tan or marks on it and have the labels attached. Garment inspection is conducted on all refunds and exchanges. If they do not meet the standards of our returns policy, they will not be accepted for a refund and re-delivery of the item(s) will be at the customers expense.
  10. You will not be refunded the original shipping costs.
  11. Returns should be sent to:

Unit 21
Bridgewater Shopping Centre
Arklow
Co Wicklow
Y14 H263

  1. If you need to cancel your order, please email info@safura.ie within 12 hours after placing your order as orders cannot be cancelled after dispatch.

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